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Monday, July 1, 2019

United We Don’t Get There

I had thought to take time off from posting, but I have to tell this story. I just flew from New York to Denver with a 25 hour flight delay.  It began Friday when we boarded on time. The captain announced a slight delay cause there wasn’t enough water on board. Ok. That took ten minutes and the we pulled away from the gate  After 5 minutes of taxiing there was the captain again.  We had to return to the gate due to a faulty indicator light. That took 45 minutes because there were no open gates.  It turned out that a backup computer system had to be replaced. That took an hour and a half while we sat on the plane.

When the repair was done the captain came back on the PA system. There’s a piece of tape on the wing that has to be removed is what we we told. It took two more hours. That was one minute to remove the tape and two hours for inspections and paperwork.  All this time we sat on the plane. There was no food. We could get water though.

Then the big moment came; we were on our way. We pulled away from the gate. The captain said we were number 26 for takeoff. We waited til we were number three. Then the captain said there was an unspecified maintenance issue and we were returning to the gate. Of course there were no open gates so we waited for another hour on the tarmac. When we finally got back to the gate United asked us to deplane. We had been on the plane for nearly seven hours at that time. No food but there was water.

There were no other available flights but United set up the service desk to deal with “issues”. We were something like 180 people but United had only one person behind the counter.. After another hour in line they announced the plane would leave the following morning at nine. I went home.

The next day I was back by eight. After an hour they announced a new delay and then another. We got no reasons just more delays.

Then they told us the plane was on its way to the gate  By this time some passengers were close to rioting   They stood at the desk screaming but the only response was that the plane was on its way. Also some police came to restore order. About an hour went by then they told us the plane was about to leave for the gate   That made clear that the prior claims were lies. Amazingly the plane did show. We got in. Only half full this time. We then waited over an hour for air traffic control. Finally we left for Denver

The flight was fine

I hate United. 

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